Continuous Membership

All memberships at the Duneland Family YMCA are continuous and automatically renew on a monthly basis. Your membership will remain active until a cancellation request is submitted.

How to Cancel

You may cancel your membership at any time, either online or in person at the Welcome Center.
To avoid future drafts, cancellation requests must be submitted by the end of the month prior to your next scheduled payment date. Monthly drafts occur on the 15th of each month.
If your cancellation request is received after the end of the month, one final draft will occur before your membership ends.

Payment Drafts & Processing Fees

Membership dues are automatically drafted on the 15th of each month.

• Members using a debit or credit card will be charged an additional $2 processing fee per draft.

• Members using bank account (ACH) drafts will not be charged any additional processing fees.

• All other credit or debit card payments (outside of auto-draft) will incur a 3% processing fee per transaction.

Please make sure your payment information is current and valid to avoid disruptions to your membership.

Returned Payments & Final Drafts

If a payment is returned or declined, we’ll do our best to contact you.

• For returned debit or credit card payments, we’ll attempt a redraft within 24–36 hours.

• If the redraft fails, we will contact you and attempt up to two additional drafts.

• A $25 returned payment fee may be applied, in addition to any fees from your financial institution.

If you cancel after the cutoff date, you are still responsible for the final scheduled draft.

Updating Payment Information

To prevent service interruptions or fees, please notify us promptly if your banking or card information changes.

• Sex Offender Registry

  The Duneland Family YMCA conducts regular sex offender screenings on all members, participants, and guests. If a match is found, the YMCA reserves the right to cancel membership, end program participation, and revoke visitation privileges.

  Membership & Program Policies

  • Membership fees are non-refundable and non-transferable.

  • Program fees are only refundable if the YMCA cancels the program or class.

  • The YMCA reserves the right to change fees, instructors, schedules, locations, and program offerings without prior notice.

  • Any account with a balance due for more than 30 days will be terminated and may be turned over to a collection agency.

  • When a member ages out of their current membership category, it will be automatically updated to the appropriate category and rate, without prior notice.

  Photography & Media Consent

  The Duneland Family YMCA may use photos, video, or audio recordings of members and participants to promote YMCA programs. If you do not wish to be photographed or recorded, please notify the photographer at the time the photos are taken.

  Member Health Acknowledgment

  Participation in YMCA programs and facility use involves physical activity, including but not limited to group exercise, swimming, weight training, and recreational sports. By participating, you acknowledge that you are in good physical health and understand the risks of injury or illness. The YMCA is not responsible for such incidents.

  Personal Property

  The YMCA is not responsible for personal belongings that are lost, stolen, or damaged while using YMCA facilities or participating in YMCA programs, including in parking areas.

  Insurance

  The YMCA does not provide health or accident insurance for members or participants. It is the member’s responsibility to secure personal insurance coverage.

  Emergency Medical Treatment

  In the event of an emergency, YMCA staff or volunteers may administer first aid and arrange emergency medical transportation and care, as deemed necessary. Members consent to this treatment and any physician-directed care that may follow.

  Release of Liability

  By participating in YMCA programs and activities, you acknowledge and accept the inherent risks involved. You agree to release the Duneland Family YMCA—along with its employees, volunteers, members, guests, and board—from any and all liability for injury, loss, or damage connected to participation, whether on or off YMCA premises.
  This release includes any claims resulting from the negligence, action, or inaction of the YMCA or its representatives.

  Additionally, by participating in the YMCA Nationwide Membership Program, you agree to release the National Council of YMCAs of the USA and its member associations from claims of negligence and liability for bodily injury, death, or property loss to the fullest extent allowed by law.

Check-In & Check-Out

• All members must scan their membership key tag at the Welcome Center every time they enter the facility.

• Guests and non-members must have a signed Guest Waiver Form on file prior to using the facility.

Facility Policies

• The use of tobacco and vaping products is prohibited in all areas of the YMCA, including the parking lot and off-site programs.

• Food, gum, and drinks are only permitted in the vending area. Water is allowed throughout the facility.

• Verbal or physical abuse toward any member, guest, staff, or the facility may result in immediate termination of membership without refund.

• The YMCA reserves the right to cancel any membership at the discretion of the CEO.

• Shirts and shoes must be worn in all areas of the YMCA, excluding the locker rooms.

• The YMCA is not responsible for lost or stolen personal belongings.

• Please Note: Electronic devices are not permitted in any restroom areas.

Gymnasium Guidelines

• Black-soled shoes are not permitted on the gym floor.

• Hanging on basketball rims is not allowed.

• Please refer to the YMCA Code of Conduct for additional rules.

Racquetball Court Policies

• Courts are for racquetball and handball only.

• Children must be accompanied by an adult with an active membership.

• Court time may be reserved for up to 2-hour increments and must be relinquished immediately at the end of the session.

• Reservations can be made up to 7 days in advance. During peak hours, no more than 2 hours may be reserved per day.

• Youth under the age of 18 must wear protective eye guards.

Cardio Center Etiquette

• Safe and respectful use of all equipment is required.

• Please disinfect equipment after each use, including weights and cardio machines.

• During busy times, share machines and be mindful of circuit trainers.

• Return all weights and dumbbells to their designated areas.

• Slamming weights or misusing equipment is not permitted.

Children in the Facility

• Children under 10 must be accompanied by an adult in the building.

• Children under 9 must be in the Fun Zone or under direct adult supervision at all times.

• Youth must be 14 or older to enter adult programming rooms.

• Ages 14+ may use the Cardio, Machine Strength, and Free Weight rooms.

• Youth ages 12–14 may use fitness equipment after completing the Teen Fitness Class. Visit the Welcome Center for details.

• Refer to our full Age Restrictions Policy for more information.

“Fun Zone” Child Watch

• Our Fun Zone is a free service for members using the facility. It offers a safe and engaging space for children while caretakers enjoy their workout.

• Please check the website or Welcome Center for current hours of operation. A 2-hour maximum applies.

• Infant care (ages 6 weeks to walking) is limited to 4 infants at a time. Online reservations are strongly encouraged.

• Please note: The Fun Zone is a food-free environment.

At the Duneland Family YMCA, we are guided by our core values of Caring, Honesty, Respect, Responsibility, and Faith. These principles shape our expectations for all members, guests, staff, and program participants to ensure a safe, welcoming, and inclusive environment for everyone.

All individuals are expected to uphold these values at all times—whether in our facility, at off-site YMCA locations, or while participating in YMCA programs.

General Expectations

We ask that everyone behave in a manner consistent with our values. If someone’s behavior threatens your comfort or safety, we encourage you to speak with them respectfully. If you prefer not to address the situation yourself, please report it to a YMCA staff member immediately.

YMCA staff will investigate all reported incidents. Membership privileges may be suspended or terminated for behavior that violates our Code of Conduct.

The Following Behaviors Are Not Permitted:

1. Inappropriate attire – Shirts must be worn at all times by all members and guests. Sports bras alone are not considered appropriate attire. Clothing with vulgar or offensive images or language is prohibited.

2. Use of vulgar or abusive language – This includes swearing, shouting, or name-calling.

3. Sexual activity or contact with another person on YMCA premises.

4. Harassment or intimidation – Including threats, gestures, body language, or menacing behavior.

5. Stealing or destruction of property – This includes damage to YMCA facilities or member property.

6. Possession or concealment of weapons or dangerous objects – Items that could be used as weapons are strictly prohibited.

7. Smoking or vaping – The Duneland Family YMCA is a smoke-free facility, including its parking areas.

8. Any inappropriate, offensive, or threatening conduct – Whether verbal, physical, or behavioral.

9. Refusal to follow staff directions – Failure to comply with YMCA staff requests may result in immediate suspension or revocation of membership.

By becoming a member of the Duneland Family YMCA, you agree to support and uphold our core values and this Code of Conduct. You also acknowledge that:

• YMCA membership includes people of all backgrounds and identities.

• This Code of Conduct is not exhaustive; additional behavior may be addressed at the discretion of YMCA leadership.

• Violations of these guidelines may lead to suspension or termination of membership.

Thank you for helping us maintain a positive and respectful community for all.